We like to keep things simple, and aren't keen on the legal jargon you'll find on some websites. That's why we've written our terms and conditions in plain English — not Legalese. Your rights are important, and we're keen that you understand them.
Your statutory rights supersede our terms and conditions, which is why we've left some of them out. Those rights protect you regardless of anything in our terms and conditions. In cases where our terms and conditions are different from your statutory rights, it's because we've taken a conscious decision to go above and beyond what your basic rights offer you.
First things first
These terms and conditions apply to all purchases and transactions made through our online shop.
By ordering from our website, you agree to these terms and conditions and confirm that you are purchasing as a private individual, and not a business or other legal entity.
Where we refer to 'we' or 'us', we're referring to Black Cannon Publishing Ltd, a company registered in England and Wales under number 6202670, trading as Adam Croft. Our registered office is 4 Station Cottages, Station Road, Crossgates, Scarborough, North Yorkshire, YO12 4LU.
If you need to contact us regarding these terms and conditions, or anything else related to the shop, please email email@example.com.
Some of the information in this section might be a little dry or obvious, but we're told we need to say it anyway. Sorry.
When you place an order through this website, you need to submit payment with it or your order will not be processed. We don't offer credit terms. If payment is unsuccessful, your order will not be accepted, processed or dispatched, and we won't have any obligations towards you.
All prices are inclusive of any taxes and charges, with the exception of postage costs, which are clearly displayed at the checkout prior to submission and payment. By completing the checkout and submitting payment, you agree to the total price stated at checkout.
Delivery and dispatch
We aim to dispatch all orders within twenty-four hours. Generally speaking, this doesn't include Sundays. Even though we will still prepare and package your order on a Sunday and we work seven days a week, Royal Mail don't. For example, if you place an order on a Saturday, and if that day's orders have already been dispatched, your order will go out first thing Monday morning.
We're a small team, and there's always a chance things might go wrong, meaning your order might be delayed by a day or two. This is extremely rare, and generally only occurs due to sudden illness or emergency, but if it happens we'll contact you immediately to let you know.
We can't offer delivery guarantees, because once your order has been dispatched it's out of our control. Royal Mail do offer some guarantees, particularly if you choose a Signed For delivery option. This enables us — and you — to track your order closely and see when it'll arrive. It also offers some level of compensation if your order should be lost or damaged.
If you choose a standard level of postage, Royal Mail don't explicitly offer any guarantee or protection. However, in our experience, they will usually help. Almost all orders are dispatched directly through the main sorting office. This way, your parcel is scanned on arrival, and Royal Mail are able to see its journey and status. This means they will usually compensate us for any items which are lost or damaged. Royal Mail will only deem an item to be lost more than ten working days after it was due, according to their terms. Because of this, we can only consider a parcel to be lost when Royal Mail do.
It's extremely rare for items to be lost or damaged in transit. If it does happen, we'll rectify it immediately and take it up with Royal Mail afterwards, so you're not inconvenienced or out of pocket.
If your order is larger and requires a courier, we may have to use a service other than Royal Mail. In this instance, the above terms still apply, except where the courier's own terms supersede them.
We don't like poor service, so if we use a courier for your order, you can have confidence that we'll choose one we feel is most suitable at the time. We don't automatically use the cheapest courier — we value good service, quick delivery and professionalism above price. Regardless, we'll only ever charge you the lowest courier price available. That way, you get the lowest price and the best service.
If you order from outside the United Kingdom, we'll use the same delivery providers at this end, but you'll receive your order via your local mail service or delivery provider. These local partners are chosen by Royal Mail or our courier, and we have no control over them. However, our local provider is obliged to sort out any problems should they arise.
Postage and delivery costs are calculated automatically at the checkout, according to the size and weight of your order. This means your postage or delivery fee should be the same amount it costs us to actually send your order.
Your personal information
When you buy from us, you'll need to provide some personal information. Here's what we ask for, why it's needed, and how it's used and stored:
Your name and address
This is required so we know where to send your order. This is stored on our shop server so we can easily match your order against previous ones you've made, and easily look up your order if you have any questions or queries in the future. Please make sure you enter your address correctly. The address you enter is automatically ported across to Royal Mail and is what will appear on your postage label. It's your responsibility to ensure the address you enter is correct, and we can't be held liable if you enter it incorrectly.
Your email address
This is required for a few reasons. Firstly, it means we can email you an order confirmation receipt. It also allows the shop system to send you an email once your order has been dispatched, so you know it's on the way. This is stored on our shop server and our email marketing provider, so we can let you know when new books are out or when we're running a special offer. On average, that's less than once a month, so you certainly won't be bombarded with emails.
Your phone number
Sometimes, we might need to call you about your order. This is rare, but might be necessary if there are stock issues or if we have a question or query about a personalised dedication you've asked for. As a rule, we try to make contact by email first, so we can avoid bothering you with a phone call. We'll only call if your email address bounces, if we've tried emailing you but not had a response yet, or if you've chosen an urgent postage option (in this case, we know you need the books quickly and phoning is often quicker!). Your phone number is never shared or used for marketing purposes.
We take security very seriously, and have a strong ethic when it comes to your personal information. If we don't need it, we won't ask for it, and we'll certainly never sell your data or share it unnecessarily. In case that last word worries you, it needn't. We can only think of two instances where your data might be shared outside our company:
Royal Mail synchronisation
Our online shop automatically synchronises with our Royal Mail business account. This is how your postage costs are automatically calculated. Each day, we hit a button and the postage labels for that day's orders are automatically generated and printed. This is an automated and secure process provided by Royal Mail, and takes place entirely behind SSL security.
Our email marketing provider
As mentioned above, your email address is stored so we can let you know when new books are out or when we're running a special offer. Don't worry — you won't be bombarded with emails. At the time of writing, we send these types of emails less than once a month, and only when we believe it would be of genuine benefit to you. If you don't want to receive these emails, you can click the Unsubscribe link at the bottom. Unsubscribing from these emails will stop you receiving special offers and promotions, but won't stop you receiving transactional emails (order confirmations, dispatch notifications, and so on), because these are necessary and allow us to fulfil our obligations to you. You can read more about this in our email and GDPR policy.
We go to great lengths to ensure any data stored online is kept safe and secure. We don't use cheap mainstream hosting: our shop is hosted by Kinsta, who prioritise security above all else.
For your added peace of mind, we are fully registered with the Information Commissioner's Office, giving you added protection under The Data Protection (Charges and Information) Regulations 2018. Our ICO registration number is ZB185245.
At the time of writing, we offer three types of payment method: Credit/debit card, PayPal and Apple Pay/Google Pay. Whichever method you choose, none of your payment information is processed or stored on our website, servers or computers.
Credit/debit card payments
If you choose the credit/debit card option, your payment will be handled by Stripe, who are one of the world's largest online payment providers. Your card details are not shared with us, and we have no facility or ability to view or access them. Stripe handle the payment entirely, and pass us the money afterwards.
If you select the 'Save payment information to my account for future purchases' option at checkout, this information is stored with Stripe, and not with us. Your security is of paramount importance to us.
PayPal is one of the oldest and largest online payment providers in the world. If you choose the PayPal option, you can pay using your PayPal balance, or your linked bank account or card. If you don't have a PayPal account, you can also use this option to pay by credit or debit card. All PayPal payments take place completely off-site. If you choose this option, our website will take you to PayPal, which is where you'll complete your payment. Once it's done, PayPal will send you back to our website and will let us know your payment has been successful, so we can dispatch your order.
Apple Pay/Google Pay
These options might be available if you're using a compatible device. They allow you to complete purchases with a single touch, using card and payment details you've stored on your device. None of your payment details are passed to us, and we have no facility to view or access them.
If you choose to use Apple Pay or Google Pay, please make sure the address it displays is correct. In some instances, the address in your Apple Pay or Google Pay account can overwrite the address you've entered at the checkout. If that happens, the only address we'll see is the one given to us by Apple Pay or Google Pay. It's your responsibility to ensure the address on your order is correct, and we can't be held liable if we're given an incorrect address.
At the checkout, you'll be offered the chance to opt for a personalised dedication. This is a free extra, and won't affect the price of your order or the speed of dispatch.
All personalised dedications are hand-written by Adam. Because of this, we ask you to be mindful of the wording you choose. For example, 'To my darling husband Roger on our anniversary' wouldn't be suitable, because Adam isn't married to Roger. We also ask you to avoid dedications that express opinions, because they're being written by Adam.
If the dedication you choose isn't suitable for any reason, we'll get in contact and suggest an amendment or alternative. You're more than welcome to choose another dedication of your own, too. If we don't get a response from contacting you, we'll keep trying, but there comes a point when we have to move on. At this point, we'll either go with our amended dedication, send the order without a dedication, or cancel your order for a full refund.
We reserve the right to make amendments to the wording of dedications without consultation if we think it's necessary.
Returns and cancellations
The law gives you the right to cancel or return your order under certain circumstances. For example, it gives you the right to cancel your order before the contract is made. In practice, though, that's redundant because the contract is made when you place the order. That doesn't mean you can't cancel, though.
If you place your order and realise you've made a mistake, please contact us immediately. You can reply to your order confirmation email, or email firstname.lastname@example.org.
Because we pride ourselves on dispatching orders very quickly, there's a chance your order will have been processed and dispatched before you contact us. This is why we ask you to contact us immediately. We process and dispatch orders seven days a week in order to make sure you get it as quickly as possible.
Because you're ordering from our website, the law gives extra rights under distance selling regulations. These give you the right to return items to us within 14 days without giving a reason, as long as the items are worth £42 or less and are unused and undamaged.
If you'd like to return your order, please email email@example.com to let us know. You should send the parcel to the returns address on your label. If you don't have this anymore, please contact us and we'll let you know where to send it. You are responsible for postage costs associated with your return. You don't need to use the original packaging, but you do need to ensure it's packaged securely so the items aren't damaged and can be resold. If items are returned damaged, we have the right to reduce your refund or charge you for the damage.
All eligible returns will be given a full refund, including postage and standard delivery charges. If you opted for a more expensive delivery level, we'll refund you the cost of the items plus our standard delivery charge.
If you have ordered a personalised dedication, we're not able to accept returns because this counts as a personalised item. The law states personalised items can only be returned if they are faulty. Jokes about writing ability aside, it's difficult for books to be faulty. However, if there's a clear manufacturing or printing defect, or if we've sent you the wrong item, we'll happily accept returns.
We reserve the right to cancel your order if we feel it necessary. If we cancel your order, we will refund it immediately.
If you buy digital goods from us (such as ebooks or audiobooks), you automatically waive your right to the fourteen-day cooling-off period. This means digital products cannot be returned or refunded. If there's a fault with your digital purchase, please contact us and let us know so we can rectify it. If you're experiencing issues with a digital product because of problems with your device, internet connection or your own technical challenges, the product itself is not considered faulty and we're not obliged to help. However, we pay for a priority support package with our digital delivery partner, who can help. We provide this service to you at no cost. If you need technical assistance with a digital download, please email firstname.lastname@example.org.
Because we're based in England, these terms and conditions and our legal obligations are governed by the law of England and Wales.
If you have any questions about our terms and conditions, or if there's anything you'd like more information on, please email email@example.com.