Shipping policy

We aim to dispatch all orders within twenty-four hours. Generally speaking, this doesn't include Sundays. Even though we will still prepare and package your order on a Sunday and we work seven days a week, Royal Mail don't. For example, if you place an order on a Saturday, and if that day's orders have already been dispatched, your order will go out first thing Monday morning.

We're a small team, and there's always a chance things might go wrong, meaning your order might be delayed by a day or two. This is extremely rare, and generally only occurs due to sudden illness or emergency, but if it happens we'll contact you immediately to let you know.

We can't offer delivery guarantees, because once your order has been dispatched it's out of our control. Royal Mail do offer some guarantees, particularly if you choose a Signed For delivery option. This enables us — and you — to track your order closely and see when it'll arrive. It also offers some level of compensation if your order should be lost or damaged.

If you choose a standard level of postage, Royal Mail don't explicitly offer any guarantee or protection. However, in our experience, they will usually help. Almost all orders are dispatched directly through the main sorting office. This way, your parcel is scanned on arrival, and Royal Mail are able to see its journey and status. This means they will usually compensate us for any items which are lost or damaged. Royal Mail will only deem an item to be lost more than ten working days after it was due, according to their terms. Because of this, we can only consider a parcel to be lost when Royal Mail do.

It's extremely rare for items to be lost or damaged in transit. If it does happen, we'll rectify it immediately and take it up with Royal Mail afterwards, so you're not inconvenienced or out of pocket.

If your order is larger and requires a courier, we may have to use a service other than Royal Mail. In this instance, the above terms still apply, except where the courier's own terms supersede them.

We don't like poor service, so if we use a courier for your order, you can have confidence that we'll choose one we feel is most suitable at the time. We don't automatically use the cheapest courier — we value good service, quick delivery and professionalism above price. Regardless, we'll only ever charge you the lowest courier price available. That way, you get the lowest price and the best service.

If you order from outside the United Kingdom, we'll use the same delivery providers at this end, but you'll receive your order via your local mail service or delivery provider. These local partners are chosen by Royal Mail or our courier, and we have no control over them. However, our local provider is obliged to sort out any problems should they arise.

Postage and delivery costs are calculated automatically at the checkout, according to the size and weight of your order. This means your postage or delivery fee should be the same amount it costs us to actually send your order.