We’re a small team, but we work seven days a week to ensure your order will be dispatched within 24 hours.
How much does delivery cost?
The delivery cost for your order is calculated automatically, based on the following criteria:
- The delivery speed you choose
- The number of books you order
- The total weight of your parcel
- Where your order is being shipped to
The delivery cost is calculated by Royal Mail. The website will clearly display the shipping cost for your order prior to checkout. As soon as you enter your delivery address, the basket automatically updates to show you the shipping cost for your order.
Where do you deliver to?
We ship worldwide.
When will my order arrive?
This depends on the delivery option you choose, and where your order is being delivered to.
If you are in the UK, you have two delivery options:
- Free shipping — Royal Mail 2nd Class (2-3 days)
- Royal Mail Signed For (next working day)
Courier delivery for larger orders is within 1-2 days.
If you are ordering from overseas, delivery times vary between 2 days and 3 weeks.
Do you offer click and collect?
Returns and refunds
The law gives you the right to cancel or return your order under certain circumstances. For example, it gives you the right to cancel your order before the contract is made. In practice, though, that’s redundant because the contract is made when you place the order. That doesn’t mean you can’t cancel, though.
If you place your order and realise you’ve made a mistake, please contact us immediately. You can reply to your order confirmation email, or email firstname.lastname@example.org.
Because we pride ourselves on dispatching orders very quickly, there’s a chance your order will have been processed and dispatched before you contact us. This is why we ask you to contact us immediately. We process and dispatch orders seven days a week in order to make sure you get it as quickly as possible.
Because you’re ordering from our website, the law gives extra rights under distance selling regulations. These give you the right to return items to us within 14 days without giving a reason, as long as the items are worth £42 or less and are unused and undamaged.
If you’d like to return your order, please email email@example.com to let us know. You should send the parcel to the returns address on your label. If you don’t have this anymore, please contact us and we’ll let you know where to send it. You are responsible for postage costs associated with your return. You don’t need to use the original packaging, but you do need to ensure it’s packaged securely so the items aren’t damaged and can be resold. If items are returned damaged, we have the right to reduce your refund or charge you for the damage.
All eligible returns will be given a full refund, including postage and standard delivery charges. If you opted for a more expensive delivery level, we’ll refund you the cost of the items plus our standard delivery charge.
If you are exchanging your purchase for another product for any reason that is not our fault, free shipping will not be applied to your replacement product and you will be liable for the shipping cost of the replacement.
If you have ordered a personalised dedication, we’re not able to accept returns because this counts as a personalised item. The law states personalised items can only be returned if they are faulty. Jokes about writing ability aside, it’s difficult for books to be faulty. However, if there’s a clear manufacturing or printing defect, or if we’ve sent you the wrong item, we’ll happily accept returns.
We reserve the right to cancel your order if we feel it necessary. If we cancel your order, we will refund it immediately.